Thanks for shopping with Glassie™! Returns happen. Don’t worry, we understand. We have the fastest turnaround and friendliest customer service. Here’s some important details to note if you’re making a return or exchange:
- We accept returns and exchanges for standard orders for up to 15 days from the day of purchase.
- Buyer pays for shipping cost for return label for exchanges or non-defective returns.
- Please get your return/exchange started by filling out the form below.
- All returns will be credited to the original form of payment, minus shipping costs.
- Please allow 10-12 business days for receipt, processing of your return, and credits to appear on your statements.
Damaged / Incorrect Order:
We are doing our best to ensure product quality and order accuracy. But sometimes mistakes happen and we sincerely apologize in advance. If you have any problems with merchandise purchased from us, please feel free to contact our customer service team at any time.
Email us — firstname.lastname@example.org — with your order number in the subject line and we will be happy to assist!
Please send all returns to:
149 Euclid St.
Toledo, Ohio, 43605
In order to expedite your refund or exchange, please include your original order # with the returned merchandise. Your satisfaction is very important to us! If you have any questions, please contact our customer service team.
We cannot accept returns of certain items, including:
- Glassie (or any product) sold at wholesale prices from Glassie LLC (please notify us immediately at the time of receipt of any damages or errors)
- If a damage or error occurs that is Glassie responsibility,
- All returns or exchanges must be approved by Glassie in the form of a return authorization number prior to the return or exchange being processed.
- Returned items for exchange will be credited to original form of payment and a new order will be placed for replacement item(s). Availability of replacement item is not guaranteed.
- Please allow 10-12 business days for receipt and processing of your return or exchange.
- In the rare case we do pre-approve of a wholesale return, a 20% restocking fee will apply. The original cost of shipping will not be refunded.